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Less loss of shopping trolleys

The challenge

Supermarket Santiago (Chile)

We are a large supermarket with thousands of customers every day. Around our shop there are many large apartment buildings and there many of our shopping trolleys disappear.

We lost up to 30 trolleys a month. We also saw the shopping trolleys back on the street which caused a nuisance for municipality and the neighbourhood around our supermarket.


Shopping Cart Security and how it looks

We were happy that it was no problem for Rocateq to install Cart Security in an urban area. All the apartment buildings around our supermarket were no obstacle to installing the system. Luckily Rocateq had already installed the Cart Security system in several shops in Santiago, so they were familiar with the local regulations. Without any delay, our shop was equipped with Cart Security.


Antenna cables were laid around our 3 car parks. These antenna cables are connected to 3 Rocateq transmitters installed in the shop.


The Rocateq wheels were mounted on the hundreds of shopping trolleys within 2 days. Also anti-tilt brackets and warning signs were mounted on the trolleys.


After installation, Rocateq provided a good explanation of the operation of Cart Security. Our customers are informed by the warning signs mounted in the shopping trolleys and by the large signs on the car park.

Get our whitepaper

Many may not even know they have a shopping trolley theft problem because most Loss Prevention executives never see financial loss information regarding shopping trolleys. Find out what the real impact of shopping trolley loss is and how it affects your sales.

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“After 6 months, we only lost 7 shopping trolleys”

Now that we have Cart Security in our supermarket, we hardly lose any shopping trolleys. In 6 months we have only lost 7 trolleys and without Cart Security it would have been 180.
Therefore, we are happy with our investment in Cart Security.


Every 12 seconds a shopping trolley disappears worldwide.


Average value of theft in GBP with a shopping trolley.

Want to know more about our shopping cart security system?

You don’t want to lose your shopping trolleys all the time and do you want to know exactly how our system works? We will be happy to tell you more about this over a phone call with you.

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Supermarket Hamburg, Germany

No loss thanks to Cart Security

We had a serious problem with losing our shopping trolleys. Every week we searched 2 hours a week for our lost trolleys.

View project